What is WebEx PCNow?

How much does it cost?

What can I do with WebEx PCNow?

• Access your desktop and run any application.
• Access your email, files, folders and your computer's network resources.
• Invite a guest to share or control your computer's desktop remotely.
• Access all your files from any Web-enabled mobile phone, even when the computer is offline.
• Share and edit files remotely with individuals or with a workgroup.
• Keep all your files continuously and securely backed up
• Sync or transfer files to and from your remote computer (Windows).
• Print documents from a remote computer to your local printer with no special applications or print drivers required (Windows).
• See what's happening live on a webcam attached to your remote computer, complete with sound.

How does WebEx PCNow change my day?

• Work from home. Avoid the commute and enjoy complete access to your work computer.
• Keep it simple. Demonstrate software products without having to install them onsite.
• Travel light. Leave your laptop at home.
• Teach it, learn it, fix it from afar. Provide or receive remote computer support or training.
• Stay on top of it. Check your office email and schedule from an airport kiosk or hotel computer.
• Cut the stress. Forgot to copy a document or presentation to your laptop before a business meeting? Relax. Just copy it across using WebEx PCNow.

What is different in PCNow 4.2 (October, 2008)?

• 5 GB Continuous Backup. Your files will always stay secure and up-to-date.
• Your File Activity Hub. A smart, at-a-glance place to manage the documents that matter most.
• Command and Control. Access, edit and share your files - even when your computer is off.
• Share the Wealth. Create secure folders “in the cloud” where you and others can work together, editing, commenting.
• Lighten the Load. Forget bulky email attachments and figuring out which version is where. PCNow keeps it all straight with one shared master.
• Add a Remote Computer – Remotely. Add a remote computer by sending an invitation to someone else without your having to be physically present at the remote computer or sharing your password or access code. Manage all your remote install invitations via an easy-to-use interface.
• Device Independence. Your files are always at your fingertips, no matter which mobile or computer is on hand. And files are optimized to travel fast and look great on whatever device you use.
• Cloud Search. Instantly locate the file, folder or email you’re looking for, no matter which computer it was saved on last.

Is WebEx PCNow secure?

• End to end 128-bit SSL encryption
• Two levels of authentication
• Unique phone (call-back) authentication for very high security
• Blank the screen of the remote computer so no one can see what you are doing
• Lock the keyboard and mouse of the remote computer so no one else can interrupt it
• Logout or screen-lock the remote computer after your session is complete
• You control what folders are setup for remote access and any access can be further protected by a unique password
• No need to open any ports in your firewall

What are the system requirements?

How many PCs can I set up?

How do I set up and use PCNow?

1. Sign up for a PCNow account.
2. Download and install the PCNow software on the computer you want to access remotely.
3. Login at www.pcnow.com from another computer or your Web-enabled mobile phone to access your PC.

• Open any ports or configure your firewall in anyway.
• Know any IP addresses or other technical networking details.
• Install any software or drivers on the computer to view.

How will I be billed?

• Go to pcnow.com and click on the My Account tab
• Log into your account
• Go to the Account tab once logged in

How do I cancel

1. Go to pcnow.com and click on the My Account tab
2. Log into your account
3. Go to the Account tab once logged in
4. Choose Subscriptions on the left navigation bar
5. Click Cancel on the Subscription of your choice (Both PCNow and MeetMeNow subscriptions - if any - will be displayed in the subscription information)

How do I set up backup?

How do I set up backup on a PC?

• To setup backup or change backup settings, right-click on the PCNow system tray icon, select the Stored Files Setup menu option to open the PCNow desktop agent and click Settings.
• Next click Manage Backups.
• Select the folders you want to backup.
• Select “All files” or select specific file types you want to backup.
• Select Finish.

How do I set up backup on a Mac?

• To setup backup or change backup settings, click on the PCNow icon in the Mac menu bar, select Open and then select the Backups tab.
• Next click Manage Backups.
• Select the folders you want to backup.
• Select “All files” or select specific file types you want to backup.
• Click the OK button to finish.

How do I restore a backed-up folder to my computer?

• Login to pcnow.com with your email address and password.
• Click the My File Activity tab and then click the Files tab.
• From the Files tab, navigate to the content you need to restore.
• Select the Restore link.
• Select the computer where you want to download the folder. (You may only select a computer that has a PCNow agent running.)
• Or select Download Archive to download a zipped folder to the computer you are currently using.
• Follow instructions to complete the restore process.

How do I download a backed-up file to my computer?

• From Files tab, go to the backed up file.
• Select the Download link.
• Follow instructions to complete the download process.

How can I share a file or folder from a computer browser?

• If the selected PC is offline, select the Browse Stored Files button on the PCnow portal to go to the Files tab. If the PC is online, you may use the “more” pull down menu and select View Stored Files
• On your PCNow Files tab, you will see the folders you marked for backup. You can navigate to any subfolder. Select a folder and verify that the contents are the ones that you want to share. You may also select a folder or file that appears on the My File Activity tab.
• Click on the Share link.
• Specify recipient of the shared file or folder. You may do so in three ways.
• Enter the email address, or phone number of the person with whom you wish to share the file.
• Click Pick From Contacts to select from your email contact list.
• Click Find A Member to select from other PCNow users who have shared their information.
• Type in a message, if you would like, and click Continue.
• Choose options on the next screen.
• Click Share.

How can I share a file or folder from my phone?

• Go to http://pcnow.webex.com from your phone browser and login with your email address and password.
• On your PCNow Files tab, you will see the folders you marked for backup. You can navigate to any subfolder. Select a folder and verify that the contents are the ones that you want to share. You may also select a folder or file that appears on the My File Activity tab.
• Click on the Share link.
• Specify recipient(s) of the shared file or folder. You may do so in two ways.
• Enter the email address, or phone number of the person(s) with whom you wish to share the file. If more than one person, separate their information with commas.
• Click Pick From Contacts to select from your email contact list.
• Type in a message if desired and click Continue.
• Choose options on the next screen.
• Click Share to send the sharing invitation to the recipient(s).

Can I share files or folders that are not backed up?

What is a public link?

• You may share files with recipients even if they don't have a PCNow account by sending them a public link. From the My File Activity or Files tab, locate your file, then select Create Link.
• Create a special password if you want to protect shared information with a password.  If a special password is selected, only users who know the password may access the shared information. You will need to tell recipients the password in a separate message: the password will not be sent when the link is emailed to the recipients.
• Select the time duration this share link will be valid.
• Click Continue. A confirmation screen will appear with the URL link to your shared content.
• Click the Send Link button to create a message with the embedded link in the message.
• Remember to send the password, if any, to the recipients of the link.

How is WebEx PCNow different from other remote PC access solutions?

How is WebEx PCNow different from Microsoft Remote Desktop?

• With Microsoft Remote Desktop you can use any Windows version (95 or above) to access the remote computer, but you can only control computers that are running Windows 2000 server or newer. WebEx PCNow does not have this limitation.
• With Microsoft Remote Desktop the remote computer & the local computer both need to be on the same network. This is not the case with WebEx PCNow.
• Microsoft Remote Desktop does not support remote access to Macintosh computers.
• In order to use advanced features such as file transfer and synchronization with MS Remote Desktop, both the local and the remote computer must be running Windows XP or newer. This is not the case with WebEx PCNow.
• Microsoft Remote Desktop is difficult to set up. With WebEx PCNow you can be set up and ready to go in minutes.

How is WebEx PCNow different from VPN?

• VPN often needs software to be installed and maintained by a company's network admin - this is costly to buy and set up.
• Firewalls on the remote LAN must be configured accordingly to accept VPN connections. With WebEx PCNow, no special configurations are required since the application is firewall friendly..
• VPN only gives the local computer a connection to the remote LAN, but does not connect the user directly to the remote computer.
• Performance is typically poor for VPN access to resources over the remote LAN when attempting to transfer files or access remote files directly.
• WebEx PCNow configures itself for remote access. VPN client software must be configured manually by the end user, and usually requires setup options unique to the remote network.

I manage the IT department for my company, How do I block our employees from setting up WebEx PCNow on company computers?

Which mobile devices are supported?

How do I use the Mobile Access feature?

• Launch the browser on your phone (consult your mobile device manual for further instructions on this)
• Point it to pcnow.webex.com
• Login with your PCNow email address and password
• Or just click the link in the SMS message sent to your phone
• Once you've visited the WebEx PCNow Mobile Access site home page, create a bookmark to easily return
• It's that easy!

How do I view email and contacts from my mobile device?

• Launch the browser on your phone (consult your mobile device manual for further instructions on this)
• Point it to pcnow.webex.com
• Login with your PCNow email address and password
• Click Organizer
• Select Inbox or Contacts to view the information you need